Collaborator Access

When you contact support for issues that require us to investigate your store configuration, our team will ask you to grant Shopify Collaborator Access. This is a secure, revocable access method built into Shopify — it does not require sharing your account password.

What Access We Need

To diagnose and resolve most issues, we need the following permissions:

Area	Why We Need It
Apps	View app configuration, extension status, and settings
Themes	Check that extension blocks are correctly placed in your theme
Orders	Verify order tags and attributes on affected orders

We do not need access to your products, customers, financial data, or any other store areas.

Note

Collaborator access can be revoked at any time from your Shopify admin. We recommend revoking access once your issue is resolved.

Video Walkthrough

Step-by-Step Instructions

Step 1: Go to Users and Permissions

1. Log in to your Shopify Admin.
2. Click Settings in the bottom-left corner.
3. Click Users and permissions in the left sidebar.

Step 2: Open Collaborators Section

Scroll down to the Collaborators section on the Users and permissions page. You will see a list of any existing collaborators and a button to manage collaborator access.

Step 3: Send the Collaborator Request

You have two options:

Option A — Share your collaborator request code (recommended):

1. Click Edit collaborator request code or find the Collaborator request code section.
2. Enable the collaborator request code if it’s not already enabled.
3. Copy the code shown.
4. Send us the code at integrace@soundsgood.agency along with your store URL.

We will use this code to send you a collaborator request from our end.

Option B — Invite us directly:

1. Click Add collaborator.
2. Search for Sounds Good Agency — this is our partner name in Shopify.
3. Select the permissions: Apps, Themes, Orders.
4. Click Send invite.

Tip

In Shopify, we appear as Sounds Good Agency (sometimes shown as Sounds good agency s.r.o.). If you can’t find us by name, use our email address: integrace@soundsgood.agency.

Step 4: We Accept and Get to Work

Once we receive the collaborator request or invitation, we will accept it and begin investigating your issue. We will update you by email with findings and next steps.

Step 5: Revoke Access When Done

After your issue is resolved:

1. Go back to Settings → Users and permissions → Collaborators.
2. Find Sounds Good Agency in the list.
3. Click Remove collaborator.

This immediately revokes our access to your store.

Security and Privacy

Shopify collaborator access is:

• Scoped — we can only access the areas you specifically grant.
• Logged — all actions taken by collaborators are recorded in your Shopify activity log.
• Revocable — you can remove access instantly at any time.
• No password sharing — we never ask for your Shopify login credentials.

If you have a security policy that prohibits external collaborator access, please reach out at integrace@soundsgood.agency and we will work with you to find an alternative way to diagnose the issue (such as screen-sharing or providing detailed screenshots and logs).

Contact Us

Email: integrace@soundsgood.agency

Please include your store URL and a brief description of the issue when you reach out. This helps us prepare before gaining access and resolve your issue faster.